Intro
We at Geojet have been working with multi-location companies for a while. As our software helps companies to integrate online maps and review services into digital CX strategy services we gathered some
There are a few easy steps on how to implement the Omnichannel CX Strategy:
Define your target audience
You need to understand your audience first and foremost. Who are your customers? What channels
So, for now you know the difference between multichannel and omnichannel customer experience. However, omnichannel customer experience has more advantages. Let’s dig in.
Provide Broader Reach
If with multichannel customers experience customers
The days when you just need to establish your business, create a simple website and customers will come over to you are long over. You need to actively engage with them in various
The answer should be obvious that Google Maps should win by far but there is apparently some debate on it. For instance check a Reddit thread here, where people were discussing Bing vs
